Privacy Policy

Privacy Policy

Last Updated: August 14, 2026

SchoolMentor (“SchoolMentor”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of institutions, administrators, teachers, students, parents, staff, and other users who access or use the SchoolMentor platform and website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using SchoolMentor.

By accessing or using SchoolMentor, you acknowledge that you have read and understood this Privacy Policy.

1. About SchoolMentor

SchoolMentor is a multi-institute management platform designed for schools, colleges, coaching centers, training institutes, academies, and other educational organizations.

The platform may enable institutions to manage information relating to:

  • Students

  • Teachers and staff

  • Parents/guardians

  • Classes and courses

  • Attendance

  • Fees and payments

  • Examinations and results

  • Academic activities

  • Communication

  • Reports and analytics

  • Institution and branch information

Institutions using SchoolMentor are responsible for ensuring that they have the appropriate authority and permissions to provide personal information to the platform.

2. Information We Collect

Depending on how you use SchoolMentor, we may collect different categories of information.

A. Institution Information

When an institution registers with SchoolMentor, we may collect:

  • Institution name

  • Institution type

  • Address

  • Contact information

  • Email address

  • Phone number

  • Website

  • Authorized administrator details

  • Number of students/staff

  • Branch information

  • Registration or onboarding information

B. User Information

Depending on the institution’s use of the platform, information may include:

  • Name

  • Email address

  • Phone number

  • Username

  • Login credentials

  • Role or designation

  • Profile information

  • Institution affiliation

C. Student Information

Institutions may enter student-related information such as:

  • Student name

  • Student ID/admission number

  • Date of birth

  • Class/course

  • Academic information

  • Attendance records

  • Examination and result information

  • Parent/guardian information

  • Contact information

  • Certificates and achievements

  • Other information necessary for institutional administration

Institutions should only provide information that is necessary for legitimate educational and administrative purposes.

D. Payment Information

Where paid services or online payments are available, payment-related information may be processed through appropriate payment service providers.

Depending on the payment method, we may receive information such as:

  • Transaction ID

  • Payment status

  • Amount paid

  • Date of transaction

  • Subscription information

We generally do not need to store complete card, banking, or other sensitive payment credentials when those are processed directly by third-party payment providers.

E. Technical Information

When you access SchoolMentor, certain technical information may be automatically collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Login information

  • Pages or features accessed

  • Date and time of access

  • Error and diagnostic information

  • General usage information

3. How We Use Your Information

We may use information collected through SchoolMentor for purposes including:

Providing Our Services

To:

  • Create and manage accounts

  • Provide institution management functionality

  • Process registrations

  • Manage subscriptions

  • Provide requested features

  • Facilitate communication

  • Provide customer support

Improving SchoolMentor

We may use information to:

  • Improve platform functionality

  • Develop new features

  • Understand how users interact with the platform

  • Identify technical problems

  • Improve user experience

  • Monitor system performance

Communication

We may use contact information to:

  • Respond to enquiries

  • Provide service-related notifications

  • Send account or subscription information

  • Provide onboarding assistance

  • Communicate important changes to our services

Where legally required, marketing communications will be subject to applicable consent and opt-out requirements.

Security

We may process information to:

  • Protect accounts

  • Detect unauthorized activity

  • Prevent fraud or misuse

  • Maintain platform security

  • Investigate security incidents

Legal and Regulatory Compliance

We may process or disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests.

4. Institution Responsibility

SchoolMentor operates as a technology platform for educational institutions.

When an institution uploads or manages information about students, parents, teachers, or other individuals, the institution is responsible for:

  • Obtaining appropriate permissions and consents where required

  • Providing accurate information

  • Using the platform for legitimate educational and administrative purposes

  • Complying with applicable privacy and data-protection laws

  • Managing user access appropriately

  • Protecting administrator login credentials

Institutions should avoid uploading unnecessary or excessive personal information.

5. How We Share Information

We do not intend to sell personal information to third parties for their independent marketing purposes.

Information may be shared or made accessible in limited circumstances, including:

Service Providers

We may work with trusted third-party service providers that support:

  • Hosting

  • Cloud infrastructure

  • Payment processing

  • Email delivery

  • SMS/WhatsApp communication

  • Analytics

  • Technical support

  • Security

  • Data storage

These providers should only process information as necessary to provide their services and subject to appropriate contractual or legal protections.

Institution Users

Information entered by an institution may be accessible to authorized administrators, teachers, students, parents, or staff according to the institution’s configuration and access permissions.

Legal Requirements

We may disclose information where required or permitted by applicable law, legal proceedings, court orders, or government requests.

Business Transfers

If SchoolMentor is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

6. Data Security

We take reasonable technical and organizational measures to protect information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

Depending on the service architecture, security measures may include access controls, authentication, encryption where appropriate, monitoring, backups, and other safeguards.

However, no internet-based system can be guaranteed to be completely secure. Users should therefore maintain strong passwords and protect their account credentials.

7. Account Security

Users are responsible for maintaining the confidentiality of their login credentials.

You should:

  • Use a strong and unique password

  • Avoid sharing your password

  • Log out from shared devices

  • Immediately notify the institution or SchoolMentor if you suspect unauthorized access

SchoolMentor will not normally ask you to disclose your password through unsolicited email, phone calls, or messages.

8. Cookies and Similar Technologies

SchoolMentor may use cookies and similar technologies to:

  • Keep users logged in

  • Remember preferences

  • Improve website functionality

  • Understand website usage

  • Analyze performance

  • Improve user experience

For additional information, please refer to our Cookie Policy.

9. Data Retention

We retain information only for as long as reasonably necessary for:

  • Providing the services

  • Maintaining accounts

  • Meeting contractual obligations

  • Resolving disputes

  • Maintaining business records

  • Complying with legal requirements

  • Protecting legitimate business interests

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements and our operational procedures.

10. Children’s and Student Data

SchoolMentor may process information relating to students who are minors because educational institutions use the platform for legitimate educational and administrative purposes.

Where required, the relevant institution, parent, guardian, or authorized person is responsible for obtaining appropriate consent or authorization before providing such information to SchoolMentor.

We do not intend to use student information for unrelated advertising or marketing purposes.

Institutions should ensure that student data is accessed only by authorized individuals and used for appropriate educational or administrative purposes.

11. Your Privacy Rights

Depending on applicable law and your relationship with SchoolMentor, you may have rights relating to your personal information, including the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Request restriction of certain processing

  • Withdraw consent where processing is based on consent

  • Object to certain processing

  • Request information about how your data is processed

  • Raise a privacy complaint

For student or employee information managed by an institution, requests may need to be directed first to the relevant institution because the institution may control the information and determine the purpose for which it is processed.

12. Data Access and Correction

If you believe that information associated with your account is inaccurate or incomplete, you may request correction through your institution administrator or by contacting SchoolMentor.

Institutions are generally responsible for maintaining the accuracy of information they enter into the platform.

13. Third-Party Links and Services

SchoolMentor may contain links to third-party websites, applications, payment providers, communication services, or other external services.

We are not responsible for the privacy practices or content of third-party services.

We recommend reviewing the privacy policies of those services before providing personal information.

14. Payment and Third-Party Services

SchoolMentor may integrate with third-party payment gateways and other service providers.

When you make a payment, the relevant provider may independently process payment information according to its own privacy policy and terms.

SchoolMentor does not control the privacy practices of independent third-party providers.

15. International Data Processing

Depending on our hosting infrastructure and service providers, information may be stored or processed in locations outside the user’s state or country.

Where applicable, we will take reasonable measures to ensure that such processing is conducted in accordance with applicable data-protection requirements.

16. Marketing Communications

Where permitted by law, SchoolMentor may send information about:

  • New features

  • Product updates

  • Educational resources

  • Service announcements

  • Offers or promotions

You may opt out of non-essential marketing communications by using the available unsubscribe mechanism or contacting us.

Service-related communications may still be sent where necessary to operate your account.

17. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident.

Where required by applicable law, we will provide notifications to affected parties or relevant authorities within the applicable timeframes.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our services

  • Changes in technology

  • Changes in applicable laws

  • Changes to our privacy practices

When we make significant changes, we may provide an appropriate notice through the website, platform, email, or other available communication channels.

The updated version will include a revised “Last Updated” date.

19. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact us.

SchoolMentor

Website: schoolmentor.in
Email: [juharmnpl@gmail.com]
Phone: [+91 7389569789]
Address: [Juhar MNPL, 407/9, Sector 29, AtalNagar, NayaRaipur (CG)]

For institution-specific data requests, users may also contact their institution’s administrator.

20. Important Notice for Institutions

By using SchoolMentor to manage student, parent, teacher, staff, or other personal information, the institution acknowledges that it is responsible for ensuring that its use of the platform complies with applicable privacy, education, data-protection, and consent requirements.

SchoolMentor provides technology and management tools; institutions remain responsible for determining what information they collect, why they collect it, obtaining required permissions, and configuring user access appropriately.

Your Privacy Matters

At SchoolMentor, we believe that digital transformation in education should go hand in hand with responsible data management, transparency, and respect for privacy.

We are committed to continuously improving our platform and practices to provide educational institutions with a reliable and responsible digital management environment.

SchoolMentor

One Platform. Every Institution.

Note: This is a website-ready general privacy policy, but because SchoolMentor may process student/minor data and operate in India, you should have the final policy reviewed by a qualified Indian privacy/legal professional before publishing. In particular, your final version should be aligned with applicable requirements under India’s Digital Personal Data Protection Act, 2023 and any rules or regulations applicable to your actual operations.